LEGAL
Terms of Service
Last updated 5 August 2026
This page is a template starting point and does not constitute legal advice. Review it with a qualified solicitor before publishing.
About these terms
These terms govern your use of urbanlane.co and, alongside the separate agency agreement you sign with us, the services UrbanLane Ltd. provides. By browsing this website or instructing us to act for you, you accept these terms. We may update them from time to time; the version in force is the one published here on the date of your visit or instruction.
Using this website
You’re welcome to browse listings, read our Journal, and use the enquiry forms on this site for personal, non-commercial use. You mustn’t copy or republish our photography, floorplans or written descriptions without permission, attempt to scrape or systematically extract listing data, or use the site in a way that could damage, disable or overburden it.
Property particulars
Particulars for each property — including descriptions, floorplans, photographs and measurements — are prepared in good faith and do not form part of any contract. Measurements are approximate and should not be relied on for the purchase of fittings, carpets or other items. We recommend buyers and tenants satisfy themselves as to the accuracy of any particulars by inspection or otherwise before committing to a transaction.
Our services
Where we’re instructed to sell, let or manage a property, or to act as search advisor for a buyer, the specific scope of our service, our fees and the terms of instruction are set out in a separate written agency agreement, which takes precedence over these general terms in the event of any conflict.
Fees and payment
Our fees are as set out in the individual agency agreement signed for each instruction, and are shown net of VAT unless stated otherwise; VAT is charged at the prevailing rate. For sales, our fee is normally payable on completion. For lettings, Let Only fees are payable when the tenancy starts, and management fees are invoiced monthly. Where a fee is contingent on a sale or letting completing, no fee is payable if it doesn’t.
Cancellation
If you enter into an agency agreement with us away from our office — for example over the phone or by email, without meeting in person — you have a legal right to cancel within 14 days without giving a reason, under the Consumer Contracts Regulations 2013. To cancel, tell us in writing within that period. If you ask us to start work during the 14 days and later cancel, we may charge for the work reasonably carried out up to that point.
Liability
We take reasonable care in everything we do, but we don’t accept liability for indirect or consequential loss, or for the acts of third parties we’ve reasonably relied on, such as surveyors, solicitors or referencing agencies. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.
Intellectual property
The text, photography, floorplans and design of this website belong to UrbanLane Ltd. or our licensors. You may share links to our listings and Journal articles, but you may not reproduce our content elsewhere without written permission.
Governing law
These terms, and any dispute arising from them or from our services, are governed by the law of England and Wales, and are subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
Questions about these terms can be sent to hello@urbanlane.co or to UrbanLane Ltd., 41 Charlotte Road, Shoreditch, London EC2A 3PE.